TCK SOLAR
How We Work With You
At TCK Solar, we believe the best outcomes come from working closely with our clients at every stage of the process. From the initial conversation through to system design, installation, and ongoing support, we take the time to understand your objectives and provide clear guidance at each step. Our collaborative approach ensures solutions are tailored, expectations are aligned, and projects are delivered smoothly and transparently. Here is how we work with you!
HOW WE WORK WITH YOU
PRE-INSTALLATION
What to expect when working with TCK Solar from quote to installation.
It all starts with a discussion over the phone or during an exhibition. With a few details we can perform a first assessment on the feasibility of solar in your situation.
We send an email or letter with a customised quote comparing a few different system sizes and technologies.
We come to you:
Our site visit is free within 50km of the Melbourne CBD and comprises of:
-
On-site assessment of
Panel location
Shading impact
Inverter location
-
Once the deposit has been received, we will arrange the installation date to suit your requirements (usually within 2-4 weeks). (Please note the 1.75% surcharge for credit card).
-
Preparation of solar pre-approval paperwork if necessary. Many distributers are moving towards pre-approval ensuring the network can handle the load of your solar system which we of course apply for on your behalf. In rare cases the distributor is charging for special assessment with we would need to pass on to you.
INSTALLATION DAY
Installation starts between 7:00am and 8:30am and takes all day. For system sizes >5kW additional days onsite are usually required. The installers will confirm with you where you you like inverters to be mounted (if applicable) and will give you an overview about where they will install the panels on your roof. They will need roof access for running cables. In most cases cables can be hidden in the roof or in cavities/walls for a neat finish. You don’t have to be at home the whole time but access is needed from time to time, plus a power shut down at some point during the installation. If there are any changes that need to be made to the layout of the system, they will consult with you immediately.
A lot of paperwork needs to be signed on the day of the installation and returned to our installer or posted to our office, so we can start organising the certificate of electrical safety (CES).
POST INSTALLATION DAY
Once the final balance has been received, we will arrange for the inspector to get in touch with you to check the solar installation and supply us with the CES (the inspector is usually on-site within a fortnight after installation). With the approval of the inspector the solar system can be switched on. Enjoy the sun!
All paperwork is returned to our office and is processed the moment it is complete. In our email to your retailer we put you in CC so that you have a copy of the full set of paperwork too.
A few days later it is recommended that you ring your retailer and check on the progress. The normal procedure is that your retailer will be in touch with you but you might be able to speed up the process by calling them.
Once your retailer has received and processed all paperwork, a works order is created to your distributor to reprogram your smart meter.
The distributor in your area (e.g. City Power) will then be in touch to re-program your smart meter and sometimes do their own assessment. Some distributors reprogram the smart meter remotely others still need to come around. A fee between $50-$380 is common.
The moment the smart meter has been reprogrammed the entire process is complete.
On your first power bill please ensure that you can see an extra line stating the power exported into the grid.
After 12-18 months we will be in touch to arrange a time for a free maintenance inspection.
RESOURCES/TOOLS & TIPS
